Shipping and Returns

Shipping

Shipped from our UK warehouse, with tracking.

We strive to ship all orders the same day for orders received by 12 noon (UK time), Monday to Friday. Same-day dispatch is not guaranteed, and during peak periods such as Black Friday and the holidays, processing takes longer.

We use Royal Mail and DPD, and every order includes a tracking number so you can follow your parcel.

Most UK orders arrive within 1 to 2 business days after dispatch. Delivery times are estimates only and are not guaranteed.

Orders over £100 qualify for free delivery — otherwise a standard shipping charge applies at checkout.

Wholesale orders may take an extra day to process depending on the number of items.

Refunds

Changed your mind? No worries — we've got you.

If an item isn't quite right for you, you can return it within 60 days of delivery. Exchanges are always free — we provide the return shipping label. Store credit is always free with no deductions.

Within 14 days of delivery (your legal right to cancel): you can cancel for any reason. We refund the full price plus the standard delivery charge you paid, with no processing fee. You can send the item back yourself, at your own cost, using a tracked service, or ask us for a Kingz return label. If you use our label, we deduct only the actual cost of that label, and we tell you the amount before we send it.

From day 15 to day 60 (our 60-Day Perfect Fit Guarantee): refunds carry a £5 processing fee, deducted from your refund, and the original delivery charge is not refunded. This extended period is on top of your legal rights. There is no restocking fee at any time.

Faulty, damaged or wrong items are always free to return, with no fees (see below).

To qualify for a refund under our 60-day guarantee, your item needs to be unworn, unwashed, and in the same condition it arrived in — ready to hit the mats with its next owner. Please make sure it's neatly folded and in its original packaging with all tags attached. Within the 14-day cancellation period you may handle an item as you would in a shop; if it has been used beyond that, we may reduce your refund to reflect the loss in value. Final sale items are excluded from the 60-day guarantee, but not from your 14-day right to cancel or your rights for faulty items.

Once we receive your return (or proof that you have sent it back, if that comes first), we refund you within 14 days, and usually within 7 business days, to your original payment method.

Faulty or Defective Items

Received something that's not up to standard?

If your item arrives damaged, has a manufacturing defect, or isn't what you ordered, get in touch and we'll sort it out at no cost to you, including return postage. Within 90 days of delivery you can choose a full refund (including delivery costs) or a replacement — whichever works best for you. This is in addition to your rights under the Consumer Rights Act 2015, including your right to reject faulty goods for a full refund within 30 days, and to a repair, replacement or refund after that.

Please contact our customer service team at contact us or call +44 7360 543164 with a photo of the defect so we can get things moving quickly.

Exchanges

Need a different size or style?

We're happy to help you exchange your item — exchanges are always free and we cover the return label. Contact customer service at info@kingz.co.uk or call +44 7360 543164 to get your return label (labels are issued manually by our team). Your refund will be processed within 7 business days of us receiving your return, so you can get your replacement on its way as soon as possible.

Not sure about sizing? Check out our size guide before ordering — gis and rashguards can vary, and we want to make sure your gear fits right from the start.

How to Return an Item

To start a return or exchange, email customer service at info@kingz.co.uk or call +44 7360 543164. Our team will reply with your return instructions and, for exchanges, a return label.

A few tips to keep things smooth:

  • Pack it securely — make sure your item is well protected so it arrives back to us in good shape.
  • Use a tracked, signed-for delivery service — for exchanges we provide the return label at no cost — contact customer service. For refunds and store credit, use a tracked, signed-for delivery service. We can't take responsibility for items lost or damaged in return transit.
  • No restocking fees — there's never a restocking fee. Within 14 days of delivery there is no processing fee either; the £5 processing fee only applies to refunds from day 15 to day 60.
  • Leave the rest to us — once your return reaches our distribution centre, we'll process your refund within 7 business days back to your original payment method.

Undelivered Items

Package didn't make it to you?

Sometimes parcels get returned to us — whether it's a missed delivery or an incorrect address. Here's what happens next:

  • Want us to resend it? Just let us know and we'll get it back out to you. A standard shipping charge will apply for the second delivery.
  • Prefer a refund? No problem. We'll cancel the order and refund your payment, minus the original shipping fee.