Shipping and Returns
Shipping
Fast delivery, straight to your door.
Orders placed before 3pm GMT are shipped the same day. We use Royal Mail and DPD, and every order includes a tracking number so you can follow your parcel every step of the way.
Most orders are delivered within 1 business day to UK addresses.
Orders over £100 qualify for free delivery — otherwise a standard shipping charge applies at checkout.
Wholesale orders may take an extra day to process depending on the number of items.
Refunds
Changed your mind? No worries — we've got you.
If an item isn't quite right for you, simply return it within 60 days of delivery. Exchanges are always free — we provide the return shipping label. Store credit is always free with no deductions. Refunds carry a £5 processing fee. There is no separate restocking fee.
To qualify for a refund, your item needs to be unworn, unwashed, and in the same condition it arrived in — ready to hit the mats with its next owner. Please make sure it's neatly folded and in its original packaging with all tags attached.
Once we receive your return, your refund will be processed within 7 business days back to your original payment method.
Faulty or Defective Items
Received something that's not up to standard?
If your item arrives damaged or has a manufacturing defect, get in touch with us within 90 days and we'll sort it out. You can choose a full refund (including shipping costs) or a replacement — whichever works best for you.
Please contact our customer service team at contact us or call +44 7360 543164 with a photo of the defect so we can get things moving quickly.
Exchanges
Need a different size or style?
We're happy to help you exchange your item — exchanges are always free and we cover the return label. Contact customer service at info@kingz.co.uk or call +44 7360 543164 to get your return label (labels are issued manually by our team). Your refund will be processed within 7 business days of us receiving your return, so you can get your replacement on its way as soon as possible.
Not sure about sizing? Check out our size guide before ordering — gis and rashguards can vary, and we want to make sure your gear fits right from the start.
How to Return an Item
Starting a return is quick and easy.
Click the button below to set up your return or check the status of one already in progress:
A few tips to keep things smooth:
- Pack it securely — make sure your item is well protected so it arrives back to us in good shape.
- Use a tracked, signed-for delivery service — for exchanges we provide the return label at no cost — contact customer service. For refunds and store credit, use a tracked, signed-for delivery service. We can't take responsibility for items lost or damaged in return transit.
- No restocking fees — there's no extra charge for returning an item, as long as it meets the conditions above.
- Leave the rest to us — once your return reaches our distribution centre, we'll process your refund within 7 business days back to your original payment method.
Undelivered Items
Package didn't make it to you?
Sometimes parcels get returned to us — whether it's a missed delivery or an incorrect address. Here's what happens next:
- Want us to resend it? Just let us know and we'll get it back out to you. A standard shipping charge will apply for the second delivery.
- Prefer a refund? No problem. We'll cancel the order and refund your payment, minus the original shipping fee.