Refund policy

60-Day Perfect Fit Guarantee

We want you to love your Kingz gear. If the fit isn't right, we make it easy to fix.

Exchanges — Always Free
Choose the wrong size or want a different colour? We'll exchange it at no cost and provide the return shipping label. To start an exchange, contact customer service at info@kingz.co.uk or call +44 7360 543164 — we issue labels manually. Start within 60 days of delivery.

Refunds
Returns for a refund carry a £5 processing fee, automatically deducted from your refund. There is no separate restocking fee. Your refund is issued in £.

Store Credit — Always Free
Store credit returns are free with no deductions.

Items must be unworn, unwashed, in their original condition with all tags attached, neatly folded and in their original packaging. Final sale items are excluded.

Once we receive your return, your refund will be processed within 7 business days back to your original payment method.

Faulty or Defective Items

Received something that's not up to standard?

If your item arrives damaged or has a manufacturing defect, get in touch with us within 90 days and we'll sort it out. You can choose a full refund (including shipping costs) or a replacement — whichever works best for you.

Please contact our customer service team at contact us or call +44 7360 543164 with a photo of the defect so we can get things moving quickly.